Privacy Policy

We are passionate about protecting your privacy along with that of all our customers. Our Privacy Policy explains the data processing that our website undertakes and your options with regard to the use of your personal data.

If you have any queries regarding your personal information or the way in which it is used, then please contact the My Doctor Shop Ltd Web Team at

The information we collect

My Doctor Shop Ltd collects a range of information about visitors to this website, including dates, times and durations of visits, pages viewed, products purchased, transactions undertaken and details of payment and credit methods used (excluding credit card details).

Users may optionally choose to register their personal details, including their name, address, telephone number and a range of preferences regarding their use of the website and our offline services. We also monitor and record customer traffic patterns and site usage to enable us to maintain and improve the level of service we provide.

If you decide to participate in certain promotions, competitions, reviews or feedback opportunities, this information is also collected.

Use of your information

We are continually improving the usability of our website and may use the information we collect to both provide and personalise our service. We may also use your contact details to communicate with you and send offers and information we feel may interest you. This contact may be by means of post, email, telephone or fax. We will ensure that if you choose to opt-out of such communication that your wishes will be honoured.

There may be instances where, despite your wishes, we need to contact you for reasons relating to the service we provide. These occasions are excluded from the communication preference opt-out.

Disclosure of your information

We occasionally share information with third parties in an effort to better serve our customers. For example, we engage Feefo to undertake customer satisfaction surveys on our behalf and we provide them with our customers’ email addresses and details of the products purchased. Customers may choose to opt out of this research at the website’s checkout screen.

Your information may be shared within the My Doctor Shop Ltd, and with carefully selected partners for a variety of reasons, including contractual purposes. Whenever data is shared, we ensure that only the minimum sufficient quantity of data is provided.

External web sites

Our web site contains links to other web sites outside of our control and which are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.


'Cookies' are small blocks of information sent by a web server to a web browser, and received back at a later time to allow information to be collected. You may wish to read more about the way cookies work at My Doctor Shop Ltd uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Non-registered visitors of the site may be sent an anonymous cookie to track their browsing patterns within our site and to assist with demographic profiling. A visitor arriving at the website from an online advert linking to our site may be sent a semi-persistent (e.g. two weeks lifetime) anonymous cookie that will allow us to determine the effectiveness of our advertising and to manage our relationship with other websites.

You may use the My Doctor Shop Ltd website even if your browser does not accept cookies. However, to shop online or access some of our reserved services, cookies must be enabled.

Your browser’s help system should give you guidance on configuring the settings relating to cookies.

In May 2012, a new law came into force across Europe requiring websites to obtain consent before storing cookies on visitors' computers or mobile devices.

Cookies are small files managed by your internet browser that store information about your visit to our site.

We are committed to ensuring that our use of cookies is completely transparent. Our website will display a message each time you visit if you have not given us consent to store cookies on your computer. Although we have made great efforts to ensure that the wesbite will function without any cookies, not allowing them to be stored may mean that parts of the website do not function correctly.

Some of the cookies we use are to help us monitor how you and other visitors use the website. Often termed analytic cookies, these are used to make our site more effective, and are created by Google's Analytics system. None of the information used by Google can identify you as an individual.

As the current advice given by the Information Commissioner indicates that analytical cookies are exempt from the legislation, we allow these by default.

You have already given us consent to store cookies on your computer. Consent can be cleared using the tools built into your browser.

When you browse around our website, with your consent we'll use the following cookies:
Cookie Used For Current Value
ASP.NET_SessionId This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). Not set
__utma Used by Google Analytics to help us improve the website. Not set
__utmb Used by Google Analytics to help us improve the website. Not set
__utmz Used by Google Analytics to help us improve the website. Not set